These Terms & Conditions apply to all quotations, bookings and services provided by Get Smart Property Services Pty Ltd ("the Company"). Acceptance of a quotation or booking constitutes acceptance of these Terms & Conditions.
1 Scope of Work
The Company will perform only the services expressly described in the accepted quotation.
Any work, treatment, repair, restoration or service not specifically included in the quotation is excluded from the agreed price.
Additional work requested by the Client may be quoted as a variation.
2 Standard of Cleaning
Cleaning services are performed to a reasonable professional standard appropriate to the level of service quoted.
Cleaning is intended to remove reasonably removable dirt, dust, grease and surface residues where practical.
Cleaning is not a restoration service and does not return worn, damaged, deteriorated or permanently stained surfaces to their original condition.
3 Permanent Stains & Surface Damage
The Company does not guarantee the removal of permanent or embedded conditions including, but not limited to:
- Rust and corrosion
- Embedded grease
- Mould staining
- Hard water staining
- Mineral deposits
- Smoke or nicotine staining
- Paint staining
- Etching
- Oxidisation
- Discolouration
- Burn marks
- Damaged grout or silicone
- Water damage
- Any condition that has permanently altered the surface
The presence of these conditions after cleaning does not constitute incomplete or defective cleaning.
4 Wall Cleaning
Unless specifically quoted as Wall Washing, wall cleaning consists of spot cleaning of accessible wall surfaces to remove dust, cobwebs, light dirt and minor removable marks.
Wall wiping is a maintenance service only and is not intended to clean every square centimetre of every wall.
Where Wall Washing is specifically included in the quotation, the Company will carry out a more thorough cleaning of accessible wall surfaces to remove surface dirt, grease and marks where reasonably possible.
Wall Washing is not a restoration service and does not guarantee the complete removal of all marks, staining, grease, nicotine, mould staining or embedded contamination.
Some marks are permanent or have penetrated, discoloured or damaged the painted surface and cannot be removed through cleaning.
Neither Wall Wiping nor Wall Washing includes repainting, paint restoration, mould remediation or restoration of damaged wall finishes.
5 Mould
Surface mould will be cleaned where reasonably possible.
The Company does not provide mould remediation and cannot guarantee removal of mould staining or mould caused by ongoing moisture, ventilation issues, water damage or structural issues.
6 Pest Activity
The Client acknowledges that Get Smart Property Services is a cleaning service and does not provide pest control or pest removal services. We will remove visible dead pests and accessible pest-related debris present at the time of cleaning, such as droppings, cobwebs and non-active nests, where it is safe and reasonably accessible to do so. We will not remove or disturb live, active or potentially hazardous pests or nests, including but not limited to wasps, bees, ants, rodents or other pests that may pose a risk of injury, bites, stings, contamination or other harm to our staff.
Get Smart Property Services is not responsible for any pest activity occurring after completion of the service, including pests that re-enter the property or any droppings, nests, carcasses or other pest-related debris that appears after we have departed. Any additional cleaning required as a result of subsequent pest activity will be treated as a separate service and may incur additional charges.
7 Existing Damage & Property Condition
The Company is not responsible for pre-existing:
- Rust or corrosion
- Wear and tear
- Cracked tiles
- Loose grout
- Peeling paint
- Water damage
- Swollen cabinetry
- Delaminated surfaces
- Faulty appliances
- Loose fittings
- Structural defects
- General deterioration
Cleaning may reveal defects that were previously concealed by dirt, grease or residue.
8 Furniture & Accessibility
The quotation allows for cleaning of reasonably accessible areas only.
The Company is not required to move heavy furniture, built-in cabinetry or large appliances where doing so may create a safety risk or risk damage to the furniture, appliance or surrounding property.
Areas beneath or behind these items are excluded unless specifically included in the quotation.
Additional charges may apply where moving furniture or appliances has been requested by the Client.
9 Oven Cleaning
Where oven cleaning is included, the Company will clean all safely accessible components.
The Company may decline to dismantle oven doors, glass panels, runners or internal components where dismantling presents a risk of damage, requires specialised knowledge or may prevent safe reassembly.
Where dismantling is not undertaken, cleaning will be limited to accessible surfaces only.
10 Unexpected Site Conditions
This quotation is based on the property being in a condition reasonably consistent with the information provided when the quotation was prepared.
If unexpected conditions are encountered, including excessive grease, mould, hoarding, pest contamination, construction residue, excessive rubbish, excessive pet hair or similar conditions requiring substantially more work than anticipated, the Company reserves the right to stop work and provide a revised quotation before continuing.
11 Variations
Any work outside the accepted quotation constitutes a variation.
Additional work will only be undertaken after approval from the Client.
If approval cannot be obtained within a reasonable time, the Company may complete only the original quoted scope or suspend work until instructions are received.
12 Package Pricing and Discount Adjustments
Any discounts, bundled pricing or reduced rates offered by Get Smart Property Services are based on the acceptance of the full quoted scope of works or service package. If the Client chooses to remove, cancel or decline any individual service included in the quotation after pricing has been provided, Get Smart Property Services reserves the right to recalculate the pricing for the remaining services. In such circumstances, previously applied package discounts, bundled rates or promotional reductions may no longer apply, and the revised total will be payable by the Client.
13 Health & Safety
The Company reserves the right to suspend or refuse work where site conditions present an unreasonable risk to the health or safety of its workers.
This includes, but is not limited to:
- Razor blades
- Pins or needles
- Broken glass
- Exposed nails
- Biological hazards
- Chemical hazards
- Aggressive animals
- Unsafe electrical conditions
- Any other hazardous condition
Additional charges may apply where hazardous conditions require additional labour, equipment or return visits.
14 Access
The Client must provide safe and unrestricted access together with electricity and running water.
The Client is responsible for ensuring that any keys, remotes, codes, swipe cards or other access devices provided to the Company are correct and working.
If keys do not work, access details are incorrect, or access cannot be gained for any reason outside the Company's control, delays, return visits or additional labour may incur additional charges.
15 Client Inspection & Rectification
Any concerns regarding completed works must be reported to the Company within 7 days of completion, or before the property is occupied, altered, or further works are carried out by another party, whichever occurs first.
The Company will inspect any reported concern and, where the concern relates to the agreed scope of works, determine the appropriate rectification action.
Requests relating to permanent staining, deterioration, existing damage, conditions outside the agreed scope, or matters that cannot reasonably be addressed through cleaning may not be considered defects in the cleaning service.
16 Third-Party Expectations
The Company's contractual obligations are owed solely to the Client who accepted the quotation.
The opinions or expectations of tenants, occupants, landlords or other third parties do not alter the agreed scope of works or create additional obligations unless approved by the Client.
17 Limitation of Liability
The Company will exercise reasonable care while performing its services.
To the extent permitted by law, liability for any loss or damage caused by the Company's negligence is limited to rectification, repair, replacement or reimbursement of the reasonable cost of the affected item.
The Company is not liable for pre-existing damage, deterioration, hidden defects, normal wear and tear or conditions that cannot be remedied through standard cleaning.
Nothing in these Terms & Conditions excludes or limits any rights that cannot lawfully be excluded under the Australian Consumer Law.
18 Acceptance
Acceptance of the quotation confirms that the Client has reviewed the quoted scope of works, read these Terms & Conditions and agrees that the services will be carried out in accordance with them.